If the value of your purchase is less than £29, you will be charged a shipping fee of £3.99. If you choose express delivery, you will always be charged a shipping fee of £9,99 regardless of order value.
How long is the expected delivery time?
Delivery is normally within 3-7 business days from the order date. Our goal is to dispatch your products no later than the day after you have placed your order. However, it can sometimes take 1-2 days longer due to delays at the shipping company or if the workload at our warehouse is unusually high. If you choose express delivery, delivery is normally within 1-3 business days from order date.
How are parcels sent?
We use different shipping companies, depending on the size of your order. Once you have selected your products and proceeded to checkout, you can see the shipping company that will be transporting your parcel. If you choose express delivery, your order will be delivered with DHL Express.
How will I know when my parcel has arrived?
The first attempt is always home delivery but if you're not home the freight company will leave a note on your door with more information.
What happens if I don't pick up my parcel?
Uncollected parcels will be returned to us and we will charge you a fee of £15 for the returned parcel. The fee covers the double shipping costs as well as picking and packing.
Can I shop at desenio.co.uk if I don't live in the United Kingdom?
Orders placed at desenio.co.uk can only be shipped within the United Kingdom. For orders to another country, please visit desenio.com.
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