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Weekdays: 08:00-16:00
Weekends and holidays: Closed


Return policy

Do I have a cooling off period?
There is always a 365-day return policy for products purchased at desenio.co.uk. This means that you have the right to revoke your purchase by emailing Desenio within 365 days of the date you took receipt of the ordered product or the order reached the collection point (cooling-off period).
Effects of cancellation If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery. We may make a deduction from the reimbursement for loss in value of any goods supplied if the loss is the result of unnecessary handling by you.
We will make the reimbursement without undue delay, and not later than –
(a) 14 days after the day we receive back from you any goods supplied, or
(b) (if earlier) 14 days after the day you provide evidence that you have returned the goods, or
(c) if there were no goods supplied, 14 days after the day on which we are informed about your decision to cancel this contract.
How do I make a return?
Register your return via the link below. After registration, you will receive an email containing instructions and a return label. Your return package must be well-protected.Create a return
Is there a fee for returns?
A return fee of £4,9 will be deducted from your refund.

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