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Customer Service

Refunds

When will I be refunded?
Desenio strives to repay the amount as soon as possible, yet no later than within 14 days. Please note that Desenio must have received the goods as a return or a delivery receipt must be presented on request before a refund can be issued.
How will I be refunded?
We will make the reimbursement using the same means of payment as you used for the initial transaction; in any event, you will not incur any fees as a result of the reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

Did you make a purchase during a special offer or did you use a discount code? Once your return has been received, your order will be recalculated. If the requirements for the special offer or discount are not met, the discount will be deducted from your refund.

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