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FAQs

How can I track my parcel?
You will receive an email with a tracking link as soon as your order leaves our warehouse. Make sure to also check your junk mail folder, since emails can sometimes end up there.
Can I cancel my purchase?
If you want to cancel a purchase before your order has left our warehouse, please call us immediately on +46 8 408 80 902. Unfortunately, we cannot guarantee that we will be able to sort this out before your order is shipped, since our warehouse is very efficient at picking and packing. If you placed your order on a weekend or after business hours you can send us an email.
How do I make a return?
If you wish to return products, please note:
-You will be responsible for the cost of postage
-Important that the frames are not opened
-Make sure your returns are securely packaged so they don’t get damaged in transit. They’ve got a lot of travelling to do
-Please remember to get a proof of postage receipt and don’t lose the tracking number of your return, in case we need to track it

Follow the process below for returning your parcel to us.

Contact info@desenio.co.uk and send following information:
- Order number
- Customer name
- E-mail address registered on the purchase
- Article number for the items you want to return

Send returns to:
Desenio AB c/o Bonver Logistics AB
Tallbacksgatan 14B
19572 Rosersberg
Sweden
I have not received an order confirmation.
If you placed an order with us but did not receive an order confirmation, it may be because an incorrect email address was provided. Contact us at info@desenio.co.uk to check whether we have an order registered for you, and to correct your email address so that you can receive your order confirmation. It may also be because the order has not gone through. Kindly contact us before placing a new order to avoid duplicate orders.
Can I order posters with my own dimensions or designs?
Posters are only available in the dimensions shown on the website. Unfortunately, we do not print customers’ own designs.

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